CONTACT

 

Send us an email

 

E-MAIL

info@luxuane.com



Whatsapp / Viber

+1 (514) 224-3047

LOCATE US


We are located in the Great City of Montreal in Canada!

 

​ADDRESS

Montreal, H3B 4C9, QC

Canada

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FAQ

1

Return & Exchange Policy

You have 14 days for a return.
- Your item must be UNUSED and in the same condition that you received it.
- Your item must be in the same original packaging
- Your item needs to have the receipt or proof of purchase
 
If your return is approved, we will initiate a refund through Paypal or original method of payment. You will receive the credit within certain amount of days, depending on your card issuer's policies.

2

Use of Personal Information

We use your email address and your other personal information to help us efficiently operate the Site, to contact you in connection with your transactions and other activities on the Site (including, but not limited to, confirmation emails or important news that could affect your relationship with LUXUANE, and to forward messages to you from other LUXUANE users. These types of communications, are known as “Operational Communications.” In some cases, Operational Communications may also contain commercial messages, such as banner ads and special offers. 

We also use personal information to send you newsletters, information, offers and other promotional materials for LUXUANE or third parties’ goods or services. We attempt to send you offers that are of value to you, such as discounts, exclusive offers or special event information. The Site provides you with options to decline to receive communications from LUXUANE (other than those contained in Operational Communications). 

3

Use of Financial Information

We use your financial information to check your qualifications, to bill you for products and services and to enable you to participate in discount, rebate and similar programs in which you may elect to participate. By making a purchase, or engaging in any other kind of activity or transaction that uses financial information, on the Site, you consent to our providing your financial information to our service providers and to such third parties as we determine are necessary to support and process your activities and transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process and support the transaction or activity. By purchasing, or registering or making reservations for, products or services of third parties offered on the Site, or by participating in programs offered on the Site that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties. 

4

Copyright

You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. Without limiting the foregoing, if you believe that your work has been copied and posted on the Service in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located on the Website; your address, telephone number, and email address; a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.